At STech, we are committed to leveraging technology to enhance the efficiency, transparency, and quality of our field services. We have developed a state-of-the-art 'Best-in-Class CRM' coupled with an innovative 'Engineer Mobile App' to streamline our operations and provide unparalleled service to our clients.
Our Engineer Mobile App is designed to empower our engineers with mobile-based call/job allocation capabilities, ensuring swift response times and efficient task management. Key features include:
Digital Signature Capture
Engineers can close calls/jobs with ease by capturing digital signatures, ensuring secure and paperless transactions.
Customer Satisfaction Ratings
Real-time feedback mechanisms allow customers to rate their service experience, helping us maintain high service standards.
Image Upload Capabilities
Engineers can upload images of parts, products, and invoices directly through the app, facilitating transparent communication and documentation.
Real-Time Turnaround Time
Our app provides real-time tracking of TAT, enabling us to monitor and optimise service delivery timelines.
Our Best-in-Class CRM system complements our Engineer Mobile App by centralising operations, data management, and customer interactions. Key features include:
Similar to the app, our CRM allows for seamless image uploads, ensuring all relevant documentation is stored and accessible in one place.
Monitor service delivery timelines in real-time, enabling proactive management and optimisation of operations.
Our CRM operates on redundant servers to ensure uninterrupted service availability and data security.
We prioritise customer communication and transparency by offering:
Customers receive instant notifications for call registration, allocation, completion, or cancellation, keeping them informed every step of the way.
Navigate with ease using Google Maps directions integrated within our app, ensuring our engineers reach you efficiently.
Track the real-time location of our engineers, providing added security and transparency during service visits.
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